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SHIPPING & RETURNS

SHIPPING POLICY

For domestic orders within Singapore, kindly allow between 3-5 business days for Standard Shipping.

 

  • A S$4 shipping fee will be charged for all orders.
     

  • Orders that include in-stock items and backorder/ preorder items will only be shipped once the backorder/ preorder items arrive.

 

Kindly ensure that your shipping details is accurate to prevent any delay in shipping or lost packages. Should there be a need to re-deliver due to inaccurate/incomplete information provided, an additional shipping fee of S$4 will be charged.

 

Delivery of our products is provided by a third-party company and we will not be liable for any negligence or misconduct of the delivery personnel.

 

For enquiries on Express Shipping / self-collection, kindly contact us.

RETURN & EXCHANGE POLICY

All items purchased are non-refundable, non-returnable and non-exchangeable. We take utmost care in checking every item before packing and shipping.

 

For request pertaining to defective/damaged item or incorrect/missing item in your order, please drop us an email at retrou.vailles523@gmail.com within 3 days of receiving your order. It is within our sole discretion to grant an exchange, a refund or a replacement upon review.

 

  • A 1-1 exchange of the same item will be done at our self-collection venue for orders shipped within Singapore

  • No cash refunds will be provided. Refunds will be in term of store credits with a one month expiry from date of purchase

  • If an item is unavailable, store credits equivalent to the amount paid for the defective item will be provided.

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Strictly no request will be reviewed for PERFECTLY IMPERFECT / DISCOUNTED items.

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